Responsibilities
1. Order Processing and Coordination:
• Manage end-to-end order processing, ensuring timely updates and order accuracy.
• Coordinate with sales, operations, and logistics teams to ensure smooth delivery of products and services.
• Follow up on order status, inventory levels, and delivery schedules to resolve bottlenecks.
2. Customer Servicing and Support:
• Provide exceptional post-sales support to customers by addressing queries and ensuring timely resolutions.
• Update customer records in CRM systems and maintain accurate data for reporting purposes.
• Assist customers with order details, payment clarifications, and delivery timelines.
3. Payment Follow-ups:
• Collaborate with the finance team and customers for timely payment collection.
• Ensure compliance with payment terms and address pending payment issues proactively.
4. Cross-Functional Collaboration:
• Act as a bridge between the sales and operations teams to streamline processes.
• Monitor order performance and collaborate with stakeholders to resolve delivery challenges.
5. Reporting and Data Analysis:
• Generate daily/weekly/monthly reports on order processing, delivery status, and payments.
• Identify trends and operational issues through data analysis to improve efficiency.
Requirements
Experience: 4+ years in Business Operations / Order Processing / Customer Servicing
Industry Preference: Automotive, Commercial Vehicle, or Heavy Equipment Industries
Skillsets
Industry Exposure: Experience in automotive, commercial vehicles, earthmoving equipment, or allied industries preferred.
-Proficiency in MS Excel and CRM tools.
-Strong communication and interpersonal skills for customer interactions and internal coordination.
-Ability to prioritize tasks, solve problems, and meet deadlines effectively.
-Detail-oriented with an analytical mindset to ensure process accuracy.
Education
Any degree with relevant experience
Salary:
₹4 LPAExpected Joining:
January 2025Note: This role is ideal for candidates with proven experience in managing customer servicing, order operations, and payment coordination, preferably in automotive or related industries.
