Responsibilities
1. Collections Management:
• Manage and drive collections for BNPL (Buy Now, Pay Later) and other financial services.
• Handle overdue accounts and ensure timely recovery of payments.
• Follow up with customers through calls, emails, and visits to resolve pending dues effectively.
2. Coordination with Stakeholders:
• Work closely with sales, finance, and operations teams to streamline the collections process.
• Coordinate with collection agencies or legal teams to escalate cases when required.
3. Customer Relationship Management:
• Build and maintain strong relationships with customers to ensure timely payments.
• Address customer queries, grievances, and disputes related to collections professionally and empathetically.
4. Monitoring and Reporting:
• Track payment dues, recovery progress, and outstanding amounts.
• Prepare and present daily, weekly, and monthly reports on collections performance to management.
5. Process Compliance:
• Adhere to legal and organizational guidelines for recovery and debt management.
• Ensure ethical and professional collection practices at all times.
Requirements
- Proven experience in collections, loan recovery, or working with a bank/banking entity.
- Ability to handle sensitive customer situations with empathy and professionalism.
- Must have prior experience in a collection agency, loan recovery, or banking entity
Skillsets
-Strong negotiation and persuasion skills to achieve recovery targets.
-Proficiency in MS Excel and other reporting tools.
-Excellent communication skills (written and verbal) in English, Hindi, and local languages.
-Strong problem-solving and organizational skills.
Education
Any Commerce Degree
Language Proficiency
Hindi, Marathi, English
Salary:
₹4 LPAExpected Joining:
January 2025Note: This role is specifically focused on collections and BNPL recovery processes, and we encourage female candidates to apply.
